It is amazing to me how often one of our customers thanks us for our "flexibility". They say they originally expect a rigid system that is not very customizable. I guess they expect something from right out of high school or college... fixed times, fixed syllabus, and fixed teaching method.
It is so nice to hear an unexpected "Thank you for..." but at the same time I am surprised. Surprised because I feel that if we were not flexible, we probably wouldn't have any customers... and also I wonder how many companies must be out there, which are not flexible... and how are they still in business?
A side thought (you can skip this if you want): I belong to a local BNI chapter in Charleston SC, where we all discuss what our companies do and help each other network. I often hear something that goes like this... "My company is different (meaning...better) from the rest because I answer the phone every time a customer calls. or "I call my clients back when I miss their call..." or "I will always arrive to my appointments on time..."
Really... are we, the consumers, so easy to please? And the answer is probably yes, but only because the options of products and services to choose from are so average...
I guess in today's world of mass marketing of goods and services, we forget that we, the consumers, are always right. Why? Because in the end, we are what drives the products and services that are offered. If the product stinks... don't buy it! If the service lacks, well... service... don't use it!
Core Languages is remarkable because we dare to be different. To provide a powerful language service coupled with exceptional customer service. Try us out... corporations can use our trial month at no cost...
It is so nice to hear an unexpected "Thank you for..." but at the same time I am surprised. Surprised because I feel that if we were not flexible, we probably wouldn't have any customers... and also I wonder how many companies must be out there, which are not flexible... and how are they still in business?
A side thought (you can skip this if you want): I belong to a local BNI chapter in Charleston SC, where we all discuss what our companies do and help each other network. I often hear something that goes like this... "My company is different (meaning...better) from the rest because I answer the phone every time a customer calls. or "I call my clients back when I miss their call..." or "I will always arrive to my appointments on time..."
Really... are we, the consumers, so easy to please? And the answer is probably yes, but only because the options of products and services to choose from are so average...
I guess in today's world of mass marketing of goods and services, we forget that we, the consumers, are always right. Why? Because in the end, we are what drives the products and services that are offered. If the product stinks... don't buy it! If the service lacks, well... service... don't use it!
Core Languages is remarkable because we dare to be different. To provide a powerful language service coupled with exceptional customer service. Try us out... corporations can use our trial month at no cost...
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