I purchased a product online the other day with the guarantee that if I spent over $40.00, I would receive free shipping on the product. So knowing that, I made a purchase and was excited that I would also get my free shipping!
I was excited, until I read the fine print in my confirmation e-mail:
"Shipping: The actual cost of shipping via UPS (based on weight and distance), excluding items on which we offer free shipping, will be included in the amount charged to your credit card. AND... NO CHARGES OR CANCELLATIONS CAN BE MADE TO ORDERS ONCE SUBMITTED"
Its really not the fact that maybe shipping might be included on my credit card now. I mean, sure, I did all the research to find the product, which after shipping and the cost of the product would be the cheapest overall. I'm upset that I was lied to... or at least I am left to the mercy of this company, until I see what the final bill is.
The amazing thing is that this type of billing is not unusual. I can list several businesses in the language service industry that do this very type of cost addition to their customers' invoice. Why do consumers put up with this?
The great thing is that no one has to deal with this... And that's where Core Languages comes in. Each month, the billing is straight forward. We discuss costs upfront and we work with our clients to build the most cost effective plan that is appropriate to them. The costs stay the same and no one is left wondering what happened when the invoice arrives.
I was excited, until I read the fine print in my confirmation e-mail:
"Shipping: The actual cost of shipping via UPS (based on weight and distance), excluding items on which we offer free shipping, will be included in the amount charged to your credit card. AND... NO CHARGES OR CANCELLATIONS CAN BE MADE TO ORDERS ONCE SUBMITTED"
Its really not the fact that maybe shipping might be included on my credit card now. I mean, sure, I did all the research to find the product, which after shipping and the cost of the product would be the cheapest overall. I'm upset that I was lied to... or at least I am left to the mercy of this company, until I see what the final bill is.
The amazing thing is that this type of billing is not unusual. I can list several businesses in the language service industry that do this very type of cost addition to their customers' invoice. Why do consumers put up with this?
The great thing is that no one has to deal with this... And that's where Core Languages comes in. Each month, the billing is straight forward. We discuss costs upfront and we work with our clients to build the most cost effective plan that is appropriate to them. The costs stay the same and no one is left wondering what happened when the invoice arrives.
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