The Details (and please don't lie to me)

I purchased a product online the other day with the guarantee that if I spent over $40.00, I would receive free shipping on the product.  So knowing that, I made a purchase and was excited that I would also get my free shipping!

I was excited, until I read the fine print in my confirmation e-mail:

"Shipping: The actual cost of shipping via UPS (based on weight and distance), excluding items on which we offer free shipping, will be included in the amount charged to your credit card. AND... NO CHARGES OR CANCELLATIONS CAN BE MADE TO ORDERS ONCE SUBMITTED"

Its really not the fact that maybe shipping might be included on my credit card now.  I mean, sure, I did all the research to find the product, which after shipping and the cost of the product would be the cheapest overall.  I'm upset that I was lied to... or at least I am left to the mercy of this company, until I see what the final bill is.

The amazing thing is that this type of billing is not unusual.  I can list several businesses in the language service industry that do this very type of cost addition to their customers' invoice.  Why do consumers put up with this?

The great thing is that no one has to deal with this... And that's where Core Languages comes in.  Each month, the billing is straight forward.  We discuss costs upfront and we work with our clients to build the most cost effective plan that is appropriate to them.  The costs stay the same and no one is left wondering what happened when the invoice arrives.

We love what we Do!

I hope that everyone out there can truly say that they love (at least like) what they do.  I know that for myself and many of our instructors we love what we do.  Why?  It is because we don't just teach grammar and vocabulary... tenses, cases, conjugation... declination.  Of course that is the backbone of the class...  What we do changes lives and that creates a bond between us and our students.  It is incredible to watch how an expatriate transitions from arrival to the US and in the months that follow.  It is scary at first when one arrives to a new place and can't speak the language... or maybe they can speak the language... but have difficulty understanding different accents!  But with the guidance and support from our instructors, these students can know that there is always someone they can reach out to...
I have had countless phone calls from students who ask simple questions about the name of a product they are looking for at the grocery store to whether some cultural practices in child raising are "accepted" here in the US.
That is why our clients hire us.  They know that we will take care of their employees.  And they are right!

Post a comment on how we helped you or if we can help you further...

Opening a Door...

Students achieving…  By creating a system where students can reach incremental goals in our classes through their dedication and support from their instructors, achievement becomes one of the greatest rewards for a student.  This positive reinforcement creates a level of moral and comradery in the classroom setting that can be shared by all students and also create a more united work team.

Achieving becomes something that we all can get hooked on…

Think about it this way; one day… about a month after a student starts class… they are able to put together a sentence on their own… and then a paragraph.  They come in and are amazed that they are able to translate basic e-mails on a daily basis…  And that is only after a month. 

Learning a language might be an investment in both time and money, but through incremental achievements, it will become an open door.  One that leads to more possibilities than could ever be imagined. 

Website

Our website www.corelanguages.com will be up and running this week!  WE are proud to announce that this blog will be an integral part to the site.  We will be using this blog along with a biweekly newsletter to keep our clients and students up to date!  We also look forward to hearing from you!